Terms of Service

These Terms of Service (“Terms”) set out the agreement between Stonehill Labs Limited (“we”, “us”, “our”) and the organisation (“you”, “Customer”) using Alivio (the “Service”). By using the Service you agree to these Terms.

Alivio is a new and actively developed service, and we may add to or refine it over time. Paid subscriptions are available now, each starting with a one-month free trial (see section 5). Where we make material changes to these Terms, we will tell you in advance (see section 10).

1. The Service

Alivio is software for managing horse welfare records, daily yard tasks, health logs, and team coordination at riding schools and livery yards. The Service is delivered via the Alivio mobile app and related web services.

We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your own internal yard operations during the term of these Terms.

2. Your account

You must register an account to use the Service. You are responsible for keeping your account credentials secure and for any actions taken under your account. You must promptly notify us of any unauthorised use.

Each user must have their own credentials. Account sharing between individuals is not permitted.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Upload content you do not have permission to use
• Use the Service to store data unrelated to legitimate equine welfare and yard operations
• Attempt to reverse-engineer, copy, or compete with the Service
• Probe, scan, or test the vulnerability of the Service without our prior written consent
• Send unsolicited marketing communications via the Service

We may suspend or terminate access for breach of this section.

4. Data and content

You own your data. All horse records, welfare data, photographs, notes, and other content you upload remain your property. We claim no ownership and will not use your data for any purpose other than providing the Service to you.

You grant us a licence to host, store, transmit, and process your data as necessary to provide the Service. We may also use aggregated, anonymised, non-identifying usage statistics to improve the Service.

We process personal data on your behalf under the terms of our Data Processing Agreement, which forms part of these Terms.

5. Fees and billing

Alivio is provided on a paid subscription basis. Each subscription starts with a one-month free trial. We ask for valid payment details to begin the trial, but you will not be charged during it and may cancel at any time before it ends without charge. If you do not cancel before the trial ends, your subscription begins automatically and the applicable fee is charged.

Fees are as published at alivio.org.uk or as agreed in writing, and are billed monthly or annually in advance depending on the plan you choose. Annual plans may include a discount as advertised. Fees are exclusive of VAT, which will be added at the applicable rate.

We may change pricing with at least 30 days’ notice. Price changes apply to renewals only; your current term is unaffected.

6. Term and termination

These Terms remain in effect for as long as you use the Service. You can cancel at any time from within the app or your account settings. If you cancel during your free trial, it ends immediately and you will not be charged. If you cancel a paid subscription, cancellation takes effect at the end of your current paid period and you will not be charged again.

We may terminate your account, after giving reasonable notice where possible, if you materially breach these Terms, fail to pay any fees due, or use the Service in a way that harms us or other customers.

On termination:

• We will provide you with an export of your data on request, made within 30 days of termination
• After 30 days from termination, your data will be permanently deleted from our systems, except where retention is required by law
• Sections of these Terms that should reasonably survive termination (including ownership of data, liability, and dispute resolution) will continue to apply

7. Service availability

We aim to provide a reliable Service but do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance where practical.

While we work to keep Alivio reliable, the Service is currently provided “as is” without a formal uptime commitment or Service Level Agreement. If we introduce one, we will publish it here.

8. Liability

Nothing in these Terms limits or excludes:

• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under UK law

Subject to the above, our total liability under or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees you have paid us in that 12-month period, or (b) £100.

We are not liable for indirect, consequential, or special losses; loss of profit, revenue, anticipated savings, business opportunity, goodwill, or data; or loss arising from your failure to maintain your own backups or records.

Welfare and clinical decisions remain your responsibility. Alivio is a record-keeping and workflow tool. It is not a veterinary advice service. Decisions about the care of a horse, including responses to alerts, reminders, or recorded observations, are made by you and your team using your own judgement and, where appropriate, qualified veterinary advice.

9. Confidentiality

Each party will keep the other’s confidential information in confidence and not use it except for the purpose of these Terms. “Confidential information” means information disclosed by one party to the other that is marked confidential or would reasonably be regarded as confidential.

10. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the changes take effect. Continued use of the Service after that date constitutes acceptance.

11. General

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is held invalid or unenforceable, the remainder will continue in effect.

These Terms (together with the Privacy Policy and Data Processing Agreement) form the entire agreement between us concerning the Service.

Contact

Questions about these Terms: support@alivio.org.uk.